📘 Articles
Articles should be clear, concise, and provide actionable insight. They often focus on trends, tutorials, or industry commentary. Use a conversational yet informative tone.
Tools: Markdown, Medium, WordPress, Grammarly, Notion
📕 User Guides
User guides provide step-by-step instructions for software or hardware use. Prioritize structure, numbered steps, annotated visuals, and troubleshooting tips.
Tools: Confluence, GitBook, MadCap Flare, Snagit, Docusaurus
🧬 API Documentation
API docs must be accurate, complete, and developer-friendly. Include endpoint reference, authentication, code samples, and testing tools.
Tools: Swagger / OpenAPI, Redoc, Postman, Stoplight, Docusaurus
📰 Newsletters
Newsletters summarize important updates, feature releases, or curated insights. Keep them visually clean and emphasize call-to-action (CTA) links.
Tools: Mailchimp, Substack, Canva, Figma (email mockups)
📄 Whitepapers
Whitepapers are persuasive documents that dive deep into a product, concept, or methodology. Prioritize technical accuracy, data visuals, and executive summaries.
Tools: Google Docs, LaTeX, Adobe InDesign, MS Word, Canva (graphics)
❓ FAQs
FAQs resolve common user questions. Keep answers short and link to deeper resources when needed. Categorize by topic and update based on support feedback.
Tools: Zendesk, Intercom, Freshdesk, Markdown, Notion
